FAQs
What is curated customer care?
1
Curated Customer Care offers three levels of coverage to suit what your business needs. Think of it as having a dedicated freelance customer service agent working behind the scenes; answering emails, social DMs and review site messages on your behalf. The flexible packages allow you to shape the service to what you and your customers need but all are designed to work seamlessly with your brand, ensuring your customers feel heard and responded to promptly.
what makes this Different?
2
Unlike most outsourcing companies, I work exclusively with local businesses meaning that you will be working with someone who genuinely cares for your business and wants to help build a community that I’m proud to be a part of. Also, everything runs through your own email address and social accounts so your customers never know I'm there, they only notice the quick replies and friendly responses.
how do i get involved?
3
After completing the form on the Contact page, we will schedule a meeting (in person or online) to talk through the customer service requirements for your business so we can match you with the package that would work the best for you. Once we have reached a decision, I can link your emails and social with my CRM system so customer contact can begin to be redirected.
What happens once I’m onboard?
4
Once set up I’ll work quietly in the background and only involve you when there is something that can only be handled by yourself. Depending on your plan and preferences, we can have monthly or biweekly catch ups to keep you in the loop with your customer. We can arrange different payment plans based on your personal requirements with add-ons to each package, should you have specific areas which need a bit more attention.